Tag Archives: End-User

APM Framework – End User Experience

The goal of application performance management framework is to provide the end-users with the absolute best experience from beginning-to-end. While most APM tools are designed to proactively detect and troubleshoot performance issues to minimize its affect on users, its actual framework is among the most important feature when it comes to ensuring users have a highly successful experience throughout all even patterns.

While there are many elements that come into play when it comes to APM framework and end-user experiences, the most important factors include:

  • Experience Monitoring – User experience monitoring through an APM framework is done without the use of an agent. It’s a network based tool that actually tracks user transactions through the physical system and reports on various metrics established within the APM framework. Generally, this type of reporting and monitoring is referenced as “passive monitoring.” However, there is another level of experience monitoring referred to as “active monitoring,” which utilizes synthetic, or test, transactions to continuously test the application and all its events and processes. This APM framework element tends to catch errors and performance issues before they alter the experience of users.
  • Runtime Architecture – This form of APM framework utilizes a unique tool to fully understand what infrastructure elements are used for particular application components. Through the use of automated software, the application infrastructure is continually monitored to ensure all of its components operate to their highest levels of performance. Ultimately, this framework element determines all areas of applications run according to the standards you set forth.
  • Transaction Monitoring – The transaction level of your APM framework is the level at which all application functions are broken down into categories, which allows IT managers and system administrators the opportunity to review specific segments within their entire business structure. In terms of end-user experiences, transaction monitoring is among the most important framework factors you must consider for smooth and succinct experiences.
  • Deep Dive Monitoring for Problem Resolution – Deep dive component monitoring is the primary element of an APM framework capable of resolving problems and reporting component-specific metrics, such as the database and middleware. This element of APM framework is key to discovering specific application errors and tracking the errors to its root cause, which can be exhausting and time consuming without proper APM framework.
  • Analytic Reporting Capabilities – Regardless of your applications, or their function, only select an APM framework capable of providing your business with highly detailed analytic reports based upon a set of metrics established by your network administrator.

Implementing each of these levels into your APM Framework isn’t necessary for every type of business. The number of levels you apply is based upon your specific performance risk threshold, which should be discussed in high detail with your IT manager/director.


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The Goals of Application Performance Management Solutions


Application performance management has moved from being found primarily in large corporations with complex network infrastructures and critical application use to being utilized in start-up ventures and personally maintained web sites. While the overall purpose of APM solutions is to ensure users continually experience solid and fully-functional applications, the goals of application performance management delve far deeper into the recesses of business operations.

In fact, businesses who incorporate APM solutions into their network experienced up to 75 percent fewer critical errors. Moreover, in terms of user satisfaction and website continuity, which is vital to cultivate a solid reputation and customer loyalty, enterprises who utilize APM methods are up to 75 percent more likely to become aware of application errors and performance issues before users have time to experience said issues, according to Application Performance Management expert, TenFold.

The following are universal APM solution goals that span all businesses and industry concentrations:

Business Continuity

Regardless of your specialty, all businesses must have a universal goal: to maintain a solid state of continuity in terms of website access and user experiences. In our modern world, customers have a plethora of options. If a site experiences any downtime in the function of their application, customers have no problem moving on to your competitor.

Cultivating a sense of continuity is among the primary goals of APM solutions. This is achieved by reducing downtime, up to 70 percent less downtime, by continually monitoring end-to-end application performances and running real-time diagnostics to identify current or potential issues. Such activities are essential to maintain optimum application performance during high-usage activity, which can be identified by reviewing application user trends and patterns.

Enhanced End-User Experiences

By improving the application functionality and performance, you’re automatically enhancing the experience had by all users. While a major goal of APM solutions is to provide constant monitoring and management of application and network infrastructure, especially when multiple servers are used to host multiple applications, the end goal is always the same: to create an enhanced, and stable, end-user experience. Sometimes in order to create an experience it may be necessary to utilize a strategy that involves the monitoring and management of application performance processes.

Increased Employee Productivity

When you eliminate the need to spend hours researching and identifying application errors, employees are able to dedicate more time to other projects. In fact, a study released by TRAC Research found businesses who implemented an APM solution experienced a 59 percent monthly reduction in man-hours spent troubleshooting application problems. This reduction in time translates into a significant boost in employee productivity and ability to accomplish other necessary tasks. Ultimately, this leads to a snowball effect, resulting in greater customer service, product management and business operations.

Higher Search Engine Rankings

Many business owners aren’t aware that one of the primary goals of APM solutions is to increase website rankings in Google and other search engines. The reason? Search engines rank websites not only by content quality, but by website speed. When an application performs at its optimum speeds, its Apdex scores prove to be very attractive to search engine robots. Such performance and functionality is awarded with higher rankings, which significantly increase organic site traffic. Need to increase your website traffic through organic methods? Review your content, but also, implement an APM solution.

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Filed under APM Businesses Solutions, APM Management, APM Solutions Goals, End-User Experiences